Terms

These terms cover this website and the service provided by SIMPLYSCALE LTD, a company registered in England and Wales, company number 17389287, registered office 21 Field Rise, Swindon, SN1 4HP ("we", "us", "our"). If anything here is unclear, ask before you start: ring 07700 100226 or email [email protected].

Who we work for

We work with businesses only. By starting with us you confirm you are acting for your business, so the consumer cancellation rights under the Consumer Contracts Regulations 2013 do not apply.

What we do

• Build or rebuild your website.
• Work on your Google Business Profile every week, and set up review requests after your jobs.
• Put a tracked number on your listing and your website. Calls to it ring you, as they always have. We do not answer your phone.
• Text back missed calls from mobiles, and reply to your website forms and messages, in your business's name and with your wording.
• Follow up enquiries that go quiet, and chase the quotes you send until they are a yes or a no.
• Keep a tracker of every enquiry, every job you win and what it was worth, and send you one page on it each month.

Before we start, Tyler sends you one page in writing with your fee and anything particular to your business. Anything not on it or in these terms is not included, and we will quote for it separately before doing it.

The free start

• Nothing to pay until you have won a real job through us. No setup fee and no monthly fee before then.
• A real job is work worth £500 or more, in one job or several added together, that you won from customers who came to you through the website, listing or number we set up. Customers sent by our referral system, and past customers who come back after our reactivation texts, count too. For a quote job, it is when the customer accepts your quote.
• How it is counted. After each enquiry we text you to ask whether you won it and for how much, and your reply counts it. A job also counts when our records show the customer accepted your quote or booked in writing, for example in the messages we send in your name. You agree to reply honestly, and if we disagree about whether a job was won, to show us the relevant quote or invoice.
• No real job within 90 days of your new website and listing going live, and you can walk away. You owe nothing, and you keep the website.
• We run no more than three free starts at a time, and do the Google work (your listing, your rankings and the website that competes for those searches) for one firm per trade in each town. A firm whose trade and town are taken can still have us answer and chase its enquiries, with no work on Google.

The fee

• Once you have won your first real job through us, the fee is from £500 a month. Your fee is agreed in writing before we start.
• Any calendar month in which the work you win through us comes to less than £500 is free, unless you asked us to pause.
• We send an invoice each month. It is due on the date shown on it. Prices are in pounds, and VAT is added and shown where it applies.
• We take no commission on your jobs. We track what they are worth so you can see what we are making you, not to take a cut.

Your part

• Our tracked number on your Google listing and your website, and manager access to your listing.
• Ten minutes telling us the jobs you want, the ones you don't, how you price, and your areas and hours.
• A quick reply to our text when you win or finish a job.
• Accurate information, and photos and text you have the right to use. You agree to cover us for any claim that something you gave us infringes someone else's rights.

Your prices, your quotes and the work itself are yours. We reply and chase in your name using the wording and prices you give us, and you can see every message.

Stopping

• No contract. Give 30 days' notice in writing, by text or email, and it ends at the end of that notice.
• Your Google listing, your reviews and your customer list are always yours.
• The website and its domain become yours once you have been with us 90 days, or have paid a first invoice, and every invoice is paid. We then hand them over and put your own number back on your listing and site.
• If you stop before then, the website comes down and the domain stays with us, unless you would like to buy them; we will quote for that in writing.
• Fees already paid for past months are not refunded.

What we can't promise

We cannot guarantee any position on Google, or any number of enquiries, jobs or revenue. Search results depend on Google, your competitors and your market, none of which we control. That is why you pay nothing until you have won a job through us. We are also not responsible for outages, changes or decisions made by Google, our phone and messaging provider, your domain registrar or any other third party.

Late payment and suspension

If an invoice is more than 14 days overdue we may pause the service, and we will tell you before we do. Under the Late Payment of Commercial Debts (Interest) Act 1998 we may also charge statutory interest and a fixed recovery sum on overdue business invoices. We may end the service straight away if you seriously break these terms or use the service unlawfully.

Data protection

Where we handle your customers' details for you, such as their enquiries and our replies in your name, you are the data controller and we act as your processor. We only use that data to provide the service, on your instructions, and keep it secure. How we handle data is set out in our privacy policy.

Limit on liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise our total liability arising from the service is limited to the fees you paid us in the three months before the issue arose, and we are not liable for indirect or consequential losses such as lost profits, lost data or business interruption.

This website and the free check

The free Google check shows Google's own public list for a search at the moment it runs. Positions change, and the map on a phone can differ with where you stand, so treat it as a snapshot, not a promise. The words, design and pictures on this site are ours or used with permission, and client work is shown with the client's agreement.

Changes

We may update these terms. The version that applies to you is the one published here when you started, unless we both agree in writing to move to a newer one. If you started with us before 30 September 2026, the terms you agreed then still apply to you.

Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Contact

SIMPLYSCALE LTD
21 Field Rise, Swindon, SN1 4HP, United Kingdom
Registered in England and Wales, company number 17389287
Phone: 07700 100226
Email: [email protected]