Terms of Service

These terms govern your use of this website and the services provided by SIMPLYSCALE LTD, a company registered in England and Wales, company number 17389287, registered office 21 Field Rise, Swindon, SN1 4HP ("we", "us", "our"). By engaging our services you agree to these terms. If anything here is unclear, email [email protected] before proceeding.

Who these terms are for

We supply services to businesses only. You confirm you are entering into this agreement in the course of your business, and that the consumer cancellation rights under the Consumer Contracts Regulations 2013 do not apply.

The services

We provide website design and build, local search optimisation, Google Business Profile management, and lead capture and notification systems, for local businesses. Work usually takes two forms:

• A one-off build. A website designed, built and launched for a fixed fee agreed in writing before we start.
• A monthly plan. Ongoing work on your search visibility, Google Business Profile, hosting, lead alerts and site changes, at a fixed monthly fee.

What is included is set out in the proposal we send you. Anything not listed there is not included, and we will quote separately for it.

Payment for a build

• Unless agreed otherwise in writing, 50% of the fee is payable before work begins and the balance on completion.
• The deposit secures your place in our schedule and covers work done from that point. It is not refundable once work has begun.
• The balance is due on the date stated on the invoice, whether or not you have supplied final content, photographs or approvals.

Approval and completion

We will show you the site before it goes live. Your written approval, or your instruction to publish, is acceptance that the work meets what was agreed.

Your build includes two rounds of revisions after the first version is shown to you. Further changes, or changes that alter what was agreed in the proposal, are chargeable at our then-current rate and quoted before we do them.

If you go quiet for 30 days during a build, we may treat the work as complete and invoice the balance. We will always chase you twice first.

Refunds

Because our work is bespoke and begins as soon as you commit, fees are not refundable once work has started. This includes situations where you change your mind, your circumstances change, or you decide not to proceed with a site that has been built to the agreed brief.

If something is genuinely wrong with the work, tell us and we will put it right. That is what the revision rounds are for.

The monthly plan

• Billed monthly in advance at the price agreed with you. No long-term contract.
• You can cancel at any time with 30 days' notice, in writing, by email. Your plan runs to the end of the notice period.
• Payments already made are not refundable, including part months.
• On cancellation, ongoing work stops. Hosting, lead notifications and Google Business Profile management end with the plan.

Late payment

We may suspend services, including hosting, if an invoice is more than 14 days overdue. We will tell you before we do. Under the Late Payment of Commercial Debts (Interest) Act 1998 we may also charge statutory interest and a fixed recovery sum on overdue business invoices.

Your responsibilities

We need accurate information, and any access, content, photographs or approvals we reasonably ask for, in good time. Delays on your side move the timeline but do not change what you owe. You are responsible for making sure anything you give us, including photographs and text, does not infringe anyone else's rights, and you agree to cover us for any claim that it does.

Ownership

Once you have paid in full, you own the website content and the assets created specifically for your business. Until then, everything we produce remains ours. The underlying tools, systems, templates and know-how we use to deliver the service stay ours in all cases. Third-party platforms such as the CRM, hosting and Google's services remain subject to their own terms and licences.

Things outside our control

We work hard on your visibility and we have a track record, but we cannot guarantee particular rankings, traffic, enquiries or revenue. Search results depend on Google's algorithms, your competitors and your market, none of which we control. We are also not responsible for outages, changes or account decisions made by third parties such as Google, your hosting provider, your CRM or your domain registrar.

Data protection

Where we handle personal data on your behalf, such as enquiries submitted through your website, you are the data controller and we act as your processor. We will only process that data on your instructions, keep it secure, and not use it for our own purposes. How we handle data is set out in our privacy policy.

Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including death or personal injury caused by negligence, or fraud. Otherwise our total liability arising from the services is limited to the fees you paid us in the three months before the issue arose, and we are not liable for indirect or consequential losses such as lost profits, lost data or business interruption.

Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The version that applies to your work is the one published here when you engaged us, with the "last updated" date shown above.

Contact

SIMPLYSCALE LTD
21 Field Rise, Swindon, SN1 4HP, United Kingdom
Registered in England and Wales, company number 17389287
Email: [email protected]