Service Agreement

This Service Agreement ("Agreement") is between SimplyScale, a sole trader based in Swindon, Wiltshire ("SimplyScale", "I", "me", "my"), and you or the business you represent ("you", "the Client"). By selecting a plan, ticking to accept this Agreement and completing checkout, you agree to be bound by it.

1. The services

I provide local SEO, web design, and CRM and automation services, delivered as a subscription under the plan you select at checkout (Starter, Growth or Dominate). The features included in your plan are those listed for that plan on simplyscale.co.uk at the time you subscribe. I may adjust how a feature is delivered, provided the overall service is not materially reduced.

2. Fees and payment

• Your plan is a recurring subscription, billed monthly or annually in advance depending on the option you choose, and it renews automatically until cancelled.
• Payments are taken securely through Stripe. You authorise recurring charges to your chosen payment method.
• All prices are in pounds sterling. Where VAT applies, it will be added and shown.
• If a payment fails, I may pause your services until it is resolved.

3. Term and cancellation

There is no long-term contract. Your subscription runs for the period you pay for and renews automatically. You can cancel at any time, and cancellation takes effect at the end of your current paid period. Fees already paid are non-refundable. On cancellation, ongoing work such as active SEO and automations stops at the end of the paid period, and hosting of your website continues only while your subscription is active unless agreed otherwise in writing.

4. Your responsibilities

To deliver results, I need you to provide accurate information and any access, content, logins or approvals I reasonably request, in good time. You are responsible for ensuring anything you provide does not infringe the rights of others. Delays in providing what I need may affect timelines and are not grounds for a refund.

5. Results

I have a strong track record of ranking local businesses and generating leads, and I will work diligently to do the same for you. However, search rankings, traffic and lead volumes depend on factors outside my control, including search engine algorithms, competition and your market. I therefore cannot and do not guarantee any specific ranking, level of traffic, number of leads or amount of revenue.

6. Intellectual property

Once your account is paid up to date, you own the website content and assets I create specifically for your business. The underlying tools, systems, templates, code frameworks and know-how I use to deliver the service remain mine. Any content you provide remains yours, and you grant me a licence to use it to deliver the service. Third-party platforms remain subject to their own licences.

7. Third-party services

The service relies on third-party platforms including Google, GoHighLevel and Stripe. I am not responsible for their availability, policies, pricing changes or outages, and any downtime or changes on their part are outside my control.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform this Agreement.

9. Data protection

I handle personal data in line with my Privacy Policy and UK data protection law. Where I process personal data of your customers on your behalf, you remain the data controller and I act as a processor, using that data only to provide the service.

10. Limitation of liability

Nothing in this Agreement limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, my total liability arising out of or in connection with the service is limited to the fees you paid in the three months before the event giving rise to the claim, and I am not liable for indirect or consequential losses, including lost profits, lost revenue or business interruption.

11. Termination

Either party may end this Agreement in line with the cancellation terms above. I may suspend or end the service immediately if you materially breach this Agreement, including non-payment, or use the service unlawfully.

12. Changes to this Agreement

I may update this Agreement from time to time. The version published on simplyscale.co.uk, with the "last updated" date shown above, applies to your subscription from your next renewal.

13. Governing law

This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Acceptance

By ticking to accept this Agreement and completing checkout, you confirm you have read, understood and agree to it, and that you have authority to enter into it on behalf of the business named at checkout.

Contact

SimplyScale, Swindon, Wiltshire, United Kingdom
Email: [email protected]
Phone: +44 7700 100226